TorGuard is compatible with the following devices:
- Router (DD-WRT and Tomato)
- TorGuard’s VPN is also available as a browser extension for Chrome and Firefox
Features and interface are similar across devices. The main difference is the iOS app, which we actually found to have a much more attractive and user-friendly interface than the other dedicated apps.
The downside for both Android and iOS devices is that OpenVPN connections can’t be created through the TorGuard app. Instead, you must manually configure a connection through third-party software.
On the bright side, there are easy-to-follow instructions available on the TorGuard website to set up OpenVPN connections on mobile devices.
TorGuard provides its subscribers with the ability to connect to up to 5 simultaneous devices with each subscription.
You also have the option to pay a small fee for each additional simultaneous connection, which is useful.
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TorGuard Customer Service
Customer service is a strong area for TorGuard. There are three main channels for getting in touch with customer service: 24/7 live chat, email tickets, and a toll-free phone number (only available in the US).
We had a pleasant experience with the 24/7 live chat support. Within five minutes of reaching out with a question, a representative responded to us. Our questions were fully answered by the knowledgeable support team.
The live chat is definitely the best way to get a response, but for in-depth technical questions you may be asked to open a ticket instead so that you can include more details and screenshots, if applicable.
TorGuard has some room for improvement when it comes to creating a smooth user experience.
The TorGuard app’s interface is stripped-back and overwhelming at the same time. The main screen asks you to select your encryption and protocol settings before connecting to a server.
The server selection menu has neither an auto select feature nor any indication of which servers are the fastest.
However, you can sort servers by their proximity to your physical location, as well as by region.